1. Comprehensive Overview of Our Refund Policy

At Auralisthetics, we deeply value the trust you place in us when committing to your wellness and aesthetic journey. Our aim is to provide a seamless, luxurious experience from the moment you book until long after your session concludes. This comprehensive policy outlines our precise standard operating procedures regarding cancellations, the allocation and usage of prepaid Treatment Credits, and the strict guidelines dictating how and when financial refunds are processed to ensure ultimate fairness to all of our valued guests.

2. The Prepaid Credit Mechanism

All aesthetic and wellness services provided by Auralisthetics operate exclusively on a secure, closed-loop prepaid Treatment Credit system. By acquiring Credits on our platform, you explicitly agree to the following foundational terms:

• Acquisition: Credits are purchased in advance via major credit cards or approved payment gateways using universally recognized currencies (USD, HKD, or JPY). These are immediately stored securely within your personalized digital wallet.
• Non-Transferability: Treatment Credits are linked strictly to your verified personal profile. They are entirely non-transferable and cannot be gifted, resold, exchanged, or redeemed for liquid cash under any circumstances.
• Usage Scope: All credit balances are designed specifically and solely for the purpose of reserving and redeeming Auralisthetics treatments, consultations, and specialized clinic services.

3. Standard Cancellation and Rescheduling Protocol

We wholly recognize that unexpected life events occur. To provide our guests with necessary flexibility while simultaneously respecting the heavily curated schedules of our clinical specialists, we strictly enforce the following cancellation guidelines:

• 48-Hour Notice Period: You may cancel or flexibly reschedule your session without incurring any penalties whatsoever, provided you notify our concierge team or utilize your online dashboard at least 48 hours prior to your officially scheduled time.
• Instant Credit Restoration: Any cancellations successfully executed within this allowable 48-hour window will trigger an automated process, resulting in a full, instantaneous restoration of the deducted Credits back into your digital wallet for future use.
• Late Cancellations: Any modifications, rescheduling requests, or complete cancellations made less than 48 hours before the scheduled appointment time will be classified as a Late Cancellation, resulting in the absolute and permanent forfeiture of the Credits allocated for that specific booking.

4. Late Arrivals, Modifications, and No-Shows

To preserve the deeply tranquil environment of our physical clinics and to ensure that we maintain absolute fairness and punctuality for all scheduled guests throughout the day:

• Arrival Recommendations: We strongly recommend arriving at least 10 to 15 minutes prior to your scheduled treatment time to allow for check-in, relaxation, and any necessary pre-treatment consultations.
• Late Arrivals: Should you arrive late to your appointment, your treatment duration may be shortened proportionately to avoid delaying the subsequent guest. Please note that shortened treatments due to late arrival will not result in any reduction, refund, or discount of the Credit cost originally quoted.
• No-Shows: Failure to attend a scheduled session without any prior communication or notice to our concierge team (a "No-Show") is highly disruptive and will result in the immediate and complete forfeiture of the allocated Credits. Repeated No-Shows may result in a temporary suspension of booking privileges.

5. Medical Exemptions and Emergencies

We understand that genuine, documented medical emergencies do happen. If you are forced to cancel within the 48-hour window due to a sudden hospitalization or severe medical emergency:

• You must contact our administrative team as soon as safely possible to inform us of the situation.
• We may request formal medical documentation verifying the emergency. Upon favorable review, our management team reserves the discretionary right to manually restore your lost Credits as a one-time courtesy. This does not apply to minor illnesses or scheduling conflicts.

6. Financial Refund Eligibility and Processing Timelines

Because our Treatment Credits act as immediate digital assets upon purchase, initial financial payments (fiat currency transactions) are generally considered absolute and final once successfully processed by your bank. We will strictly only process direct financial refunds back to your bank account under the following highly specific circumstances:

• System Errors: Verifiable duplicate transactions caused explicitly by a malfunction in our payment gateway or internal systems.
• Fulfillment Failures: Technical failures where a payment successfully cleared your financial institution, but the system entirely failed to populate the corresponding Credits in your digital wallet within 24 hours.

Refund Execution: All formally approved financial refunds will be routed directly back to the original credit card or payment method utilized during the transaction. Please note that refunds, should they be eligible, are for the purchased credits only. All bonus credits are strictly non-refundable. Please allow 5 to 10 business days for the funds to be cleared and reflected by your banking institution.

7. Clinic-Initiated Adjustments and Force Majeure

Our commitment to excellence means we will occasionally need to alter operations to maintain our standards. Should Auralisthetics need to alter or unilaterally cancel your reservation due to unforeseen clinical constraints (such as unexpected equipment maintenance, facility issues, specialist indisposition, or extreme weather events/Force Majeure):

• Our concierge team will proactively contact you immediately via phone and email to explain the situation.
• We will grant you absolute priority in finding a suitable alternative schedule that accommodates your lifestyle.
• If an alternative time cannot be arranged or is not desired, your digital wallet will be fully credited for the affected session immediately.